Patient And Visitors Guide

Patient Admission Process

The process of admission starts off with our front office team who generates a Unique Medical Record (UMR) number which acts as the patient’s passport throughout the hospital and is used to identify them in every department or procedure and on further visits also. They also generate an In-Patient Number (IP No.) which pertains to that particular admission only. The In-Patient (IP) billing and admission department is conveniently located right next to our Out-Patient (OP) billing and reception counter. The Admissions team will guide the patient through the various packages, room categories, and tariffs after the consulting doctor’s advice to the patient on getting admitted. If there is a requirement to send the patient to any other concerned department before admission, our executives at the help desk will mark out that area on the Sunshine layout map. Our executives will provide a helper to accompany the patient to that department so as to make navigating our corridors an easy process.

Patient Discharge Process

During your stay at the hospital, the healthcare team will explain in detail your post-hospitalization care needs, expected discharge date, and ways to obtain your follow-up care. All medical supplies needed at the time of discharge will be discussed and issued by the discharge nurse. Patient Care Executives (PCEs) will coordinate and ensure that all discharge arrangements are made at least a day before your discharge date. We advise you to be accompanied by a family member or a friend on the day of discharge to make a note of dos and don’ts post-discharge, basic self-help techniques, and health education. All discharges are usually carried out between 10 am and 12 pm. Your duty nurse will inform you about the exact discharge time. Please note that the entire discharge procedure can take around 3 hours.

Special notes:

• Ensure that you obtain all prescribed medicines from the outpatient pharmacy in the hospital premises before you leave.
• Dietitian will counsel you and your family on how to prepare and follow the special diet at home that will enable your quick recovery.
• Do take help in arranging transportation for going back home or other special needs.
• Understand all problems that may follow after discharge, and take numbers of who to contact.
• Understand what to do before leaving Make sure not to leave any personal things and check bedside cabinets and wardrobes appropriately.
• Return all used hospital gowns, children’s pajamas, baby vests, and blankets. Pay all outstanding bills and don’t forget to take a receipt.