The process of admission starts off with our front office team who generates a Unique Medical Record (UMR) number which acts as the patient’s passport throughout the hospital and is used to identify them in every department or procedure and on further visits also. They also generate an In-Patient Number (IP No.) which pertains to that particular admission only. The In-Patient (IP) billing and admission department is conveniently located right next to our Out-Patient (OP) billing and reception counter. The Admissions team will guide the patient through the various packages, room categories, and tariffs after the consulting doctor’s advice to the patient on getting admitted. If there is a requirement to send the patient to any other concerned department before admission, our executives at the help desk will mark out that area on the Sunshine layout map. Our executives will provide a helper to accompany the patient to that department so as to make navigating our corridors an easy process.
During your stay at the hospital, the healthcare team will explain in detail your post-hospitalization care needs, expected discharge date, and ways to obtain your follow-up care. All medical supplies needed at the time of discharge will be discussed and issued by the discharge nurse. Patient Care Executives (PCEs) will coordinate and ensure that all discharge arrangements are made at least a day before your discharge date. We advise you to be accompanied by a family member or a friend on the day of discharge to make a note of dos and don’ts post-discharge, basic self-help techniques, and health education. All discharges are usually carried out between 10 am and 12 pm. Your duty nurse will inform you about the exact discharge time. Please note that the entire discharge procedure can take around 3 hours.
Infrastructure matters in the healthcare industry. In this regard, a lot of local entities are making it a point to upgrade their in-house healthcare facilities and create a value proposition for their trusting clients.